Refund policy

1. GENERAL INFORMATION

At TechStore, we want you to be satisfied with your purchase. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for products purchased from techstore.segtvision.us.

By placing an order, the customer agrees to the terms set forth in this policy.

2. RETURN PERIOD

  • We accept returns within 30 calendar days from the date the order is delivered.

  • After this period, we are unable to offer refunds or exchanges.

3. CONDITIONS FOR RETURNS

To be eligible for a return, the product must meet the following conditions:

  • Be unused and in the same condition as received.

  • Include the original packaging, accessories, manuals, and labels.

  • Show no signs of damage caused by misuse, improper installation, or mishandling.

We reserve the right to reject returns that do not meet these conditions.

4. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Items marked as final sale or clearance items.

  • Gift cards.

  • Products damaged by the customer.

  • Personalized or custom-made items (if applicable).

5. RETURN PROCESS

To initiate a return:

  1. Contact our support team within the allowed return period.

  2. Provide your order number and the reason for the return.

  3. Our team will provide return instructions and the return address.

📧 Contact email: segtvision@gmail.com

Please do not send products back without prior authorization.

6. RETURN SHIPPING COSTS

  • Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part.

  • Original shipping costs are non-refundable.

7. DEFECTIVE OR DAMAGED ITEMS

  • If you receive a defective or damaged product, you must contact us within 48 hours of delivery.

  • Once reviewed and approved, we will offer a replacement or a refund, as appropriate.

8. REFUNDS

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method.

  • Processing times may vary depending on the payment provider and bank, typically 5–10 business days.

9. EXCHANGES

  • We only replace items if they are defective or damaged.

  • To request an exchange, please contact us by email with your order details.

10. ORDER CANCELLATIONS

  • Orders may be canceled only before they are shipped.

  • Once an order has shipped, it cannot be canceled and must follow the return process.

11. UNCLAIMED OR RETURNED PACKAGES

  • Orders returned due to incorrect addresses or unclaimed deliveries may result in additional fees.

  • Reshipment or refunds will be evaluated on a case-by-case basis and may be subject to deductions.

12. CONTACT INFORMATION

For questions regarding returns and refunds, please contact us at:

📧 Email: segtvision@gmail.com
📞 Phone: +1 (941) 352-8163
🌐 Website: techstore.segtvision.us